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Terms & Conditions
Booking Terms
The Paddock is accessible by CAR ONLY.
Early Arrival: If you arrive early for your booked time slot, please remain in your vehicle. If you are on foot, stay away from the main gates to avoid any reactive dogs.
Your bookings are 25/50 mins, you have 5/10 mins after this time to make sure you exit the field on time for the next user.
Late Departure: Even if you arrive late for your booked time slot, you must leave at the agreed end time.
Fence Height: The fences are 6 feet high. If your dog can jump this height, the field may not be suitable for you. In any case, we are not held responsible for such occurrences.
Waste Disposal: Please bag and dispose of all dog waste in the on-site bin, which is designated for this purpose. Any dog treats, food, or rubbish must be taken with you.
The use of BBQs is not allowed, and any dog toys you bring must be taken home with you.
If your dog digs a hole, please backfill it. Notify us if you notice any holes along the fence line.
Dog Health Requirements: All dogs must have up-to-date injections, worming, flea and tick treatment before using the field.
Safety & Risks Conditions
On-Leash Requirement: Keep your dogs on a leash in the car park.
They can only be off-leash once inside the field with the gate securely closed.
Safety Responsibility: You are responsible for your dog's safety while using the field.
We cannot be held liable for any loss or injury.
Responsible Booking: If you use the field with friends and other dogs, the person who booked the field is responsible. You agree to take responsibility if your dog attacks a person or another dog or is involved in a fight.
Assumption of Risk: By using the field, you acknowledge and agree not to hold Islwyn Secure Dog Field or its owners responsible for any injuries to you, your family, friends, or your dogs that may occur during your use of the field.
Vehicle Disclaimer: We do not accept responsibility for any loss or damage to vehicles brought on-site.
Dark Conditions: If you book the field during early mornings or late evenings, be aware that the fields are unlit in the dark. You are responsible for your dog's safety in these conditions.
Weather Policy: Weather conditions are not grounds for rescheduling or canceling a booking. In cases of adverse weather, such as extreme heat, snow, or ice, we may cancel your booking and provide a refund.
Cancellations & Refunds
Cancellation and Rescheduling: To reschedule or cancel your booking, we require at least 24 hours' notice.
Payment Policy: All payments are non-refundable, and your booking is confirmed once we receive the payment.
Booking Cancellation: We reserve the right to cancel a booking for any reason.
Contact Information
If you encounter any issues or you're unsure whether the field is vacant, please contact us before attempting to enter at 07481346025 or email us at info@islwyndogfield.com.
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